Case Study: Managed Website Services for Marin Housing Authority

Client:  Marin Housing Authority
Industry: Nonprofit
Location: San Rafael, California

Website: https://www.marinhousing.org/

Marin Housing Authority (MHA) is dedicated to providing quality affordable housing opportunities to residents of Marin County, California. Through a range of programs and services, MHA helps ensure that individuals and families have access to safe, stable, and affordable housing while promoting self-sufficiency and strengthening communities.

Why They Came to EnlightWorks

Marin Housing Authority recognized the critical role their website plays in delivering essential information and services to the community. Their existing website, while functional, did not meet modern accessibility standards, posed usability challenges for constituents, and required significant staff time to maintain and update. MHA needed a reliable, modern, and accessible website solution, along with a partner to provide continuous support so their team could focus on their core mission. Their goals included:

• Redesigning the website to meet current accessibility standards and provide a better experience for all users.
• Ensuring the website effectively communicates services, programs, and resources to Marin County residents.
• Reducing the staff workload related to website maintenance and updates.
• Building a long-term partnership to keep the website up-to-date and aligned with MHA’s mission.

The Solution

EnlightWorks delivered a comprehensive website redesign and ongoing Managed Website Services tailored to the unique needs of Marin Housing Authority:

Website Redesign & Development

• Fully redesigned the MHA website to create a modern, accessible, and user-friendly experience.
• Ensured the website complies with accessibility standards, making it easier for all residents—including those with disabilities—to access critical information and services.
• Collaborated closely with the MHA team to ensure the website reflects and supports their mission of providing affordable housing and strengthening communities.
• Designed with clear navigation, intuitive layout, and mobile responsiveness to serve the diverse needs of Marin County constituents.

Ongoing Website Management & Support

• Unlimited Website Updates: We provide continuous, unlimited updates to keep the website accurate, visually appealing, and aligned with evolving programs and services.
• Proactive Accessibility Support: We regularly monitor and improve the website to maintain high accessibility standards, ensuring inclusivity for all users.
• Collaboration with MHA Team: Our team works hand-in-hand with MHA staff to ensure the website delivers on its mission and meets the evolving needs of the community.
• Staff Time Savings: By handling all website updates, troubleshooting, and maintenance, we free up MHA staff to focus on their core responsibilities and serving residents.
• Community-Centric Usability: The website is designed to effectively deliver critical information and services to constituents, ensuring that residents can easily find the resources they need.

Results

The partnership between Marin Housing Authority and EnlightWorks has resulted in measurable improvements:

• Modern, Accessible Website
  The redesigned marinhousing.org provides a clean, user-friendly, and accessible platform for residents to access information and services.
• Improved User Experience
  Clear navigation and a mobile-friendly design ensure constituents can easily find what they need, whether applying for housing, accessing resources, or learning about programs.
• Ongoing Accessibility Compliance
  With proactive monitoring and updates, the website remains compliant with accessibility standards, ensuring an inclusive experience for all.
• Reduced Staff Burden
  With EnlightWorks managing the website, MHA staff are no longer bogged down by website updates, allowing them to focus their time and energy on supporting residents and advancing their mission.
• Continuous Alignment with MHA’s Mission
  Through ongoing collaboration, the website remains a reliable tool for delivering information and services to the community, reinforcing MHA’s mission to provide quality affordable housing and promote self-sufficiency.

In Summary

EnlightWorks is proud to support Marin Housing Authority in maintaining a modern, accessible, and reliable online presence that serves the residents of Marin County. Through web design, ongoing support, and a collaborative partnership, we help MHA ensure their website delivers vital information and services, reflects their mission, and allows their team to stay focused on what matters most—providing housing and building stronger communities.